FAQ

Customer Service

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Frequently asked questions

1. Can you customize the shape of a fibreglass pool?

Fibreglass pools are made from precast moulds, so while you cannot customise the shape, you are able to customise other elements such as your pools colour.

2. How long does fibreglass pools last?

Fibreglass pools are long-lasting investments that are built to last 50+ years.

3. Do fibreglass pools fade?

While all pools fade over time, the colour fade you can expect from a fibreglass pool’s gelcoat surface is gradual and even. Regardless, a fibreglass gelcoat surface is the most durable pool coating available.

4. What's the warranty on a fibreglass pool?

All Century Pools have ISO Quality Assurance and are made to the highest standards right here in Australia. Century Pools are industry leading with our 30 Year Structural Warranty.

5. How do I finance my new swimming pool?

Century Pools has handypay available, which has weekly, fortnightly and monthly repayment options for up to 7 years for the whole price of the pool. For more info please see here

6. Are fibreglass pools easier to maintain than vinyl liner or concrete pools?

Of all pool types, fibreglass pools require the least maintenance. You only need to maintain the water chemistry once a week and don’t need to worry about algae growth like you would with a concrete pool.

7. Pool care maintenance during Winter

Alongside thorough cleaning and keeping your pool covered while not in use, ensure that your water chemistry remains within the required levels and recommendations.

What Our Clients Say About Us

With more than 45 years of experience, we are proud to have served more than 100,000 customers. Here you can browse the personal experiences of just a few of them.

I take this opportunity to thank you and your team for your wonderful efforts in installing our pool on time and within budget. I can say, without hesitation, that you staff and all contractors were first-class in the timely performance of their tasks. From the initial excavations, tiling & coping, pump installation, pool cover and final hand-over, I can truthfully say that a wonderful job was done by all and I recommend highly your company and services to all potential customers.

Kevin Stephen

Hi Dean, A message of thanks to yourself and all involved at Century Pools. Your running of the job and the work done by your crew was faultless under some of the worst weather conditions S.E. Queensland has ever seen. The pool was completed on time and with no fuss when heavy rain looked to have thrown your schedule out the window. I have, and will continue to recommend you and Century Pools to anyone interested in purchasing a new pool.

Melissa and Craig Nelson

Thanks to the whole team at Century Pools Qld. We noticed that Meticulous detail was taken from the dig to the finish and all done with minimal mess. These guys are absolutely magic with their work ethics and ability to produce an excellent finished product. We cannot praise Century Pools enough. The time factor was amazing. Century Pools said seven days and it was seven days start to finish and the team also worked under horrendous rain conditions. We call that dedication and we thank each and every one of you.

Neil & Gloria Ewing 

Thanks very much to Paul, Dean and Crew, and Century Pools for our fantastic new pool. Your Service, communication and attention to details are very professional, and great pride was taken in the work off all involved. Nothing was ever too much trouble and any problems along the way were solved quickly and calmly by Dean and the team. We really appreciate your work, and your integrity. Kind Regards

Sharyn Woods

I was so impressed with Century Pools! They really know what they are doing and I never had to deal with office people who do not know what is going on. Dean was always available and there on site every day. He had such great advice and thanks to him I got a great deal for the landscaping to bring the WOW factor into my back yard! Thanks guys, you’re AWESOME! Majestic 8.5m Indigo Cartridge 150 Pump 1.5Hp Enduro Surechlor 4000

Dear the team at Century Pools, I take this opportunity to thank you and your team for your wonderful efforts in installing our pool on time and within budget. I can say, without hesitation, that you staff and all contractors were first-class in the timely performance of their tasks. From the initial excavations, tiling & coping, pump installation, pool cover and final hand-over, I can truthfully say that a wonderful job was done by all and I recommend highly your company and services to all potential customers.

Kevin Stephens

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