FAQ

Customer Service

Call us 1300 440 891

or drop us a message

[email protected]

Frequently asked questions

1. What pool care maintenance is required during Summer?

We recommend testing your water twice a week during high use seasons to keep an eye on your pH levels, chlorine levels, alkalinity and calcium harness. Ensure your pool filter pump and its filtration system are also in good working order.

2. How much site access do you need to install a pool?

Liberal site access is preferred to excavate soil for installing a fibreglass pool. However, even with just 2m wide site access, it is possible – it will just mean a lengthier process.

3. I have a small backyard, Can I still get a pool installed?

Yes, fibreglass pools are the most suited pool type for small backyards.

4. What are the largest / deepest pools in your range?

Our longest pool reaches 11m in length and our deepest pool reaches 2m in depth.

5. How often should a pool be cleaned?

It is recommended that you run one circulation of your filtration system once per day.

6. How often should your pool be vaccumed?

It is recommended that you vacuum your pool once every three days.

7. Do I need to get a permit to have a pool installed?

Yes; all swimming pools require local building regulator approval prior to installation.

8. Are fibreglass pools compatible with salt water?

Yes. Century Pools fibreglass swimming pools are compatible with salt water systems more so than traditional concrete pools.

What Our Clients Say About Us

With more than 45 years of experience, we are proud to have served more than 100,000 customers. Here you can browse the personal experiences of just a few of them.

I take this opportunity to thank you and your team for your wonderful efforts in installing our pool on time and within budget. I can say, without hesitation, that you staff and all contractors were first-class in the timely performance of their tasks. From the initial excavations, tiling & coping, pump installation, pool cover and final hand-over, I can truthfully say that a wonderful job was done by all and I recommend highly your company and services to all potential customers.

Kevin Stephen

Hi Dean, A message of thanks to yourself and all involved at Century Pools. Your running of the job and the work done by your crew was faultless under some of the worst weather conditions S.E. Queensland has ever seen. The pool was completed on time and with no fuss when heavy rain looked to have thrown your schedule out the window. I have, and will continue to recommend you and Century Pools to anyone interested in purchasing a new pool.

Melissa and Craig Nelson

Thanks to the whole team at Century Pools Qld. We noticed that Meticulous detail was taken from the dig to the finish and all done with minimal mess. These guys are absolutely magic with their work ethics and ability to produce an excellent finished product. We cannot praise Century Pools enough. The time factor was amazing. Century Pools said seven days and it was seven days start to finish and the team also worked under horrendous rain conditions. We call that dedication and we thank each and every one of you.

Neil & Gloria Ewing 

Thanks very much to Paul, Dean and Crew, and Century Pools for our fantastic new pool. Your Service, communication and attention to details are very professional, and great pride was taken in the work off all involved. Nothing was ever too much trouble and any problems along the way were solved quickly and calmly by Dean and the team. We really appreciate your work, and your integrity. Kind Regards

Sharyn Woods

I was so impressed with Century Pools! They really know what they are doing and I never had to deal with office people who do not know what is going on. Dean was always available and there on site every day. He had such great advice and thanks to him I got a great deal for the landscaping to bring the WOW factor into my back yard! Thanks guys, you’re AWESOME! Majestic 8.5m Indigo Cartridge 150 Pump 1.5Hp Enduro Surechlor 4000

Dear the team at Century Pools, I take this opportunity to thank you and your team for your wonderful efforts in installing our pool on time and within budget. I can say, without hesitation, that you staff and all contractors were first-class in the timely performance of their tasks. From the initial excavations, tiling & coping, pump installation, pool cover and final hand-over, I can truthfully say that a wonderful job was done by all and I recommend highly your company and services to all potential customers.

Kevin Stephens

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